{"id":7838,"date":"2021-11-17T10:47:14","date_gmt":"2021-11-17T09:47:14","guid":{"rendered":"https:\/\/momentum.lu\/legal\/reclamaciones\/"},"modified":"2025-02-18T15:37:36","modified_gmt":"2025-02-18T14:37:36","slug":"reclamaciones","status":"publish","type":"page","link":"https:\/\/momentum.lu\/es\/legal\/reclamaciones\/","title":{"rendered":"RECLAMACIONES"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7838\" class=\"elementor elementor-7838 elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e5390a7 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"e5390a7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9b5ba4\" data-id=\"c9b5ba4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4be488c elementor-widget elementor-widget-heading\" data-id=\"4be488c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RECLAMACIONES\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-edd8580 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"edd8580\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-50eed3e\" data-id=\"50eed3e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71017f0 elementor-widget elementor-widget-pp-breadcrumbs\" data-id=\"71017f0\" data-element_type=\"widget\" data-settings=\"{&quot;breadcrumbs_type&quot;:&quot;powerpack&quot;}\" data-widget_type=\"pp-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"pp-breadcrumbs pp-breadcrumbs-powerpack\"><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b5a6579 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b5a6579\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-86b0fff\" data-id=\"86b0fff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-487868b elementor-widget elementor-widget-text-editor\" data-id=\"487868b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Momentum AM se compromete a prestar un servicio profesional y de alta calidad que responda a las expectativas e intereses de cada Cliente, creando une relaci\u00f3n personalizada para cada uno de ellos.<\/p><p>Sin embargo, si un Cliente se siente insatisfecho con el servicio financiero de Momentum AM, puede expresar su insatisfaccio\u0301n para obtener el reconocimiento de un derecho o la compensacio\u0301n de una pe\u0301rdida. Una reclamacio\u0301n en el sentido de estas disposiciones no incluye una solicitud relativa a hechos de menor importancia que ya hayan sido resueltos, ni una solicitud de informacio\u0301n o aclaracio\u0301n.<\/p><p>A tal efecto, el Cliente podra\u0301 enviar una carta por escrito (por correo postal, correo electro\u0301nico o fax) a su gestor patrimonial, que debera\u0301 contener los siguientes datos:<br \/><em>&#8211; identidad, funcio\u0301n y datos de contacto del solicitante<br \/>&#8211; nu\u0301mero de cuenta en el banco depositario o fecha\/referencia del mandato de gestio\u0301n<br \/>&#8211; descripcio\u0301n de los hechos y documentacio\u0301n\/correspondencia relacionada<br \/>&#8211; cualquier otro detalle pertinente<\/em><\/p><p>En un plazo de 10 di\u0301as, el cliente recibira\u0301 un acuse de recibo de su carta y los datos de contacto de la persona quie\u0301n tramita la solicitud.<\/p><p>En un plazo de 30 di\u0301as laborables a partir de la recepcio\u0301n de la carta, el Cliente recibira\u0301 una respuesta de Momentum AM o, en su defecto, la confirmacio\u0301n de que no puede cumplirse el plazo de tramitacio\u0301n de un mes y una fecha en la que deberi\u0301a ser posible recibir una respuesta.<\/p><p>No obstante, si el reclamante considera que no ha recibido una respuesta completa, comprensible, justificada o satisfactoria a su solicitud, podra\u0301 manifestar su insatisfaccio\u0301n al Director de Momentum AM, responsable ante las autoridades reguladoras de la tramitacio\u0301n de las reclamaciones.<\/p><p>Esta carta debera\u0301 dirigirse a:<br \/>Director delegado de la tramitacio\u0301n de reclamaciones<\/p><p>1, Place du The\u0301a\u0302tre<br \/>L &#8211; 2613 Luxembourg<br \/>Correo electro\u0301nico <a href=\"mailto:contact@momentum.lu\"><em><u><em><em>contact@momentum.lu<\/em><\/em><\/u><\/em><\/a><br \/>Fax +352 282 646 &#8211; 11<\/p><p>Si el reclamante sigue sin estar satisfecho con el resultado de su reclamacio\u0301n, dispone de un plazo de un an\u0303o (a partir de la fecha en la que presento\u0301 su reclamacio\u0301n a Momentum AM) para dirigirse por escrito a la CSSF &#8211; Commission de Surveillance du Secteur Financier (<a href=\"http:\/\/www.cssf.lu\/\">http:\/\/www.cssf.lu<\/a>), quie\u0301n puede intervenir como o\u0301rgano extrajudicial de resolucio\u0301n de litigios.<\/p><p>Los requisitos que deben cumplirse y los documentos que deben aportarse como parte de este recurso esta\u0301n disponibles en Momentum AM, previa solicitud por escrito o pueden consultarse en la p\u00e1gina web de la CSSF<\/p><p><a href=\"http:\/\/www.cssf.lu\/fr\/consommateur\/reclamations\/\">http:\/\/www.cssf.lu\/fr\/consommateur\/reclamations\/<\/a><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size );\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-503d34d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"503d34d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-88c1328\" data-id=\"88c1328\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-161c659 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"161c659\" data-element_type=\"widget\" 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elementor-align-center elementor-tablet-align-justify elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"61d665f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/momentum.lu\/es\/legal\/disclaimer\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">[general disclaimer]<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3a09229\" data-id=\"3a09229\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap 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elementor-tablet-align-justify elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"4e6eb51\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/momentum.lu\/es\/legal\/conflictos-de-intereses\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">[CONFLICTOS DE INTERESES]<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-50fe143\" data-id=\"50fe143\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div 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4.477-10 10z\"><\/path><path d=\"m416 186h-150c-5.522 0-10 4.477-10 10s4.478 10 10 10h150c5.522 0 10-4.477 10-10s-4.478-10-10-10z\"><\/path><path d=\"m416 246h-150c-5.522 0-10 4.477-10 10s4.478 10 10 10h150c5.522 0 10-4.477 10-10s-4.478-10-10-10z\"><\/path><circle cx=\"316\" cy=\"10\" r=\"10\"><\/circle><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b578be elementor-widescreen-align-center elementor-align-center elementor-tablet-align-justify elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"0b578be\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/momentum.lu\/es\/legal\/criterios-esg\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">[Criterios ESG]<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RECLAMACIONES Momentum AM se compromete a prestar un servicio profesional y de alta calidad que responda a las expectativas e intereses de cada Cliente, creando une relaci\u00f3n personalizada para cada uno de ellos. Sin embargo, si un Cliente se siente insatisfecho con el servicio financiero de Momentum AM, puede expresar su insatisfaccio\u0301n para obtener el [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7836,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","inline_featured_image":false,"footnotes":""},"class_list":["post-7838","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/momentum.lu\/es\/wp-json\/wp\/v2\/pages\/7838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/momentum.lu\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/momentum.lu\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/momentum.lu\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/momentum.lu\/es\/wp-json\/wp\/v2\/comments?post=7838"}],"version-history":[{"count":16,"href":"https:\/\/momentum.lu\/es\/wp-json\/wp\/v2\/pages\/7838\/revisions"}],"predecessor-version":[{"id":8355,"href":"https:\/\/momentum.lu\/es\/wp-json\/wp\/v2\/pages\/7838\/revisions\/8355"}],"up":[{"embeddable":true,"href":"https:\/\/momentum.lu\/es\/wp-json\/wp\/v2\/pages\/7836"}],"wp:attachment":[{"href":"https:\/\/momentum.lu\/es\/wp-json\/wp\/v2\/media?parent=7838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}