{"id":7595,"date":"2021-11-17T10:47:14","date_gmt":"2021-11-17T09:47:14","guid":{"rendered":"https:\/\/momentum.lu\/legal\/reclamacio\/"},"modified":"2025-02-18T14:40:45","modified_gmt":"2025-02-18T13:40:45","slug":"reclamacio","status":"publish","type":"page","link":"https:\/\/momentum.lu\/ca\/avisos-legal\/reclamacio\/","title":{"rendered":"RECLAMACIONS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7595\" class=\"elementor elementor-7595 elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e5390a7 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"e5390a7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9b5ba4\" data-id=\"c9b5ba4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4be488c elementor-widget elementor-widget-heading\" data-id=\"4be488c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RECLAMACI\u00d3  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-edd8580 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"edd8580\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-50eed3e\" data-id=\"50eed3e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71017f0 elementor-widget elementor-widget-pp-breadcrumbs\" data-id=\"71017f0\" data-element_type=\"widget\" data-settings=\"{&quot;breadcrumbs_type&quot;:&quot;powerpack&quot;}\" data-widget_type=\"pp-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"pp-breadcrumbs pp-breadcrumbs-powerpack\"><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b5a6579 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b5a6579\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-86b0fff\" data-id=\"86b0fff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-487868b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"487868b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&#8217;objectiu de Momentum AM es oferir un servei professional i d\u2019alta qualitat que respongui a les expectatives i interessos de cada Client, creant una relaci\u00f3 personalitzada per a cadascun d&#8217;ells.<\/p><p>Momentum AM es compromet a prestar un servei professional i de qualitat que satisfaci les expectatives i interessos de cada Client.<\/p><p>No obstant aix\u00f2, si un Client es sent insatisfet amb el servei financer de Momentum AM, pot expressar la seva insatisfacci\u00f3 per obtenir el reconeixement d&#8217;un dret o la compensaci\u00f3 d&#8217;una p\u00e8rdua.<br \/>Una reclamaci\u00f3 en el sentit d&#8217;aquestes disposicions no inclou una sol\u00b7licitud relativa a fets de menor import\u00e0ncia que ja hagin estat resolts, ni una sol\u00b7licitud d&#8217;informaci\u00f3 o aclariment.<\/p><p>A tal efecte, el Client podr\u00e0 enviar una carta per escrit (per correu postal, correu electr\u00f2nic o fax) al seu gestor patrimonial, que haur\u00e0 de contenir les seg\u00fcents dades:<br \/>Identitat, funci\u00f3 i dades de contacte del sol\u00b7licitant.<br \/>N\u00famero de compte al banc dipositari o data\/refer\u00e8ncia del mandat de gesti\u00f3.<br \/>Descripci\u00f3 dels fets i documentaci\u00f3\/correspond\u00e8ncia relacionada.<br \/>Qualsevol altre detall pertinent.<\/p><p>En un termini de 10 dies, el client rebr\u00e0 un ac\u00fas de rebut de la seva carta i les dades de contacte de la persona qui tramitar\u00e0 la sol\u00b7licitud.<\/p><p>En un termini de 30 dies laborables a partir de la recepci\u00f3 de la carta, el Client rebr\u00e0 una resposta de Momentum AM o, en el seu defecte, la confirmaci\u00f3 que no es pot complir el termini de tramitaci\u00f3 d\u2019un mes i una data en qu\u00e8 es podr\u00e0 rebre una resposta.<\/p><p>No obstant aix\u00f2, si el reclamant considera que no ha rebut una resposta completa, comprensible, justificada o satisfact\u00f2ria a la seva sol\u00b7licitud, podr\u00e0 manifestar la seva insatisfacci\u00f3 al Director de Momentum AM, responsable davant les autoritats reguladores de la tramitaci\u00f3 de les reclamacions.<\/p><p>Aquesta carta haur\u00e0 de ser dirigida a:<\/p><p>Director delegat de la tramitaci\u00f3 de reclamacions<\/p><p>1, Place du Th\u00e9\u00e2tre<\/p><p>L &#8211; 2613 Luxembourg<\/p><p>Correu electr\u00f2nic: <a href=\"mailto:contact@momentum.lu\" target=\"_blank\" rel=\"noopener\">contact@momentum.lu\u00a0<\/a><\/p><p>Fax: +352 282 646 &#8211; 11<\/p><p>Si el reclamant continua sense estar satisfet amb el resultat de la seva reclamaci\u00f3, disposa d&#8217;un termini d\u2019un any (a partir de la data en qu\u00e8 va presentar la seva reclamaci\u00f3 a Momentum AM) per adre\u00e7ar-se per escrit a la CSSF &#8211; Commission de Surveillance du Secteur Financier (<a href=\"http:\/\/www.cssf.lu\" target=\"_blank\" rel=\"noopener\">http:\/\/www.cssf.lu<\/a>), qui pot intervenir com a \u00f2rgan extrajudicial de resoluci\u00f3 de conflictes.<\/p><p>Els requisits que s&#8217;han de complir i els documents que s&#8217;han de presentar com a part d\u2019aquest recurs estan disponibles a Momentum AM, pr\u00e8via sol\u00b7licitud per escrit, o poden consultar-se a la p\u00e0gina web de la CSSF: <a href=\"http:\/\/www.cssf.lu\/fr\/consommateur\/reclamations\/\" target=\"_blank\" rel=\"noopener\">http:\/\/www.cssf.lu\/fr\/consommateur\/reclamations\/<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-503d34d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"503d34d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-88c1328\" data-id=\"88c1328\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap 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class=\"elementor-button-text\">[MILLOR EXECUCI\u00d3 \/ SELECCI\u00d3]<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-1d48a44\" data-id=\"1d48a44\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a24c9d6 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"a24c9d6\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/momentum.lu\/legal\/conflit-dinterets\/\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"480pt\" viewBox=\"0 0 480 480.00673\" width=\"480pt\"><path 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class=\"elementor-button-text\">[CONFLICTES D\u2019INTERESSOS]<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-50fe143\" data-id=\"50fe143\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae2c820 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ae2c820\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/momentum.lu\/legal\/criteres-esg\/\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" height=\"512\" viewBox=\"0 0 512 512\" width=\"512\"><path d=\"m69.55 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8.428-58.864-9.741-78.462-11.154-12.035-15.538-28.33-12.027-44.705z\"><\/path><path d=\"m356 312c-38.598 0-70 31.402-70 70s31.402 70 70 70 70-31.402 70-70-31.402-70-70-70zm0 120c-27.57 0-50-22.43-50-50s22.43-50 50-50 50 22.43 50 50-22.43 50-50 50z\"><\/path><path d=\"m296 66h-90c-5.523 0-10 4.477-10 10s4.477 10 10 10h90c5.522 0 10-4.477 10-10s-4.478-10-10-10z\"><\/path><path d=\"m196 136c0 5.523 4.477 10 10 10h210c5.522 0 10-4.477 10-10s-4.478-10-10-10h-210c-5.523 0-10 4.477-10 10z\"><\/path><path d=\"m416 186h-150c-5.522 0-10 4.477-10 10s4.478 10 10 10h150c5.522 0 10-4.477 10-10s-4.478-10-10-10z\"><\/path><path d=\"m416 246h-150c-5.522 0-10 4.477-10 10s4.478 10 10 10h150c5.522 0 10-4.477 10-10s-4.478-10-10-10z\"><\/path><circle cx=\"316\" cy=\"10\" r=\"10\"><\/circle><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b578be elementor-widescreen-align-center elementor-align-center elementor-tablet-align-justify elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"0b578be\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/momentum.lu\/ca\/avisos-legal\/criteris-esg\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">[CRITERIS ESG]<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RECLAMACI\u00d3 L&#8217;objectiu de Momentum AM es oferir un servei professional i d\u2019alta qualitat que respongui a les expectatives i interessos de cada Client, creant una relaci\u00f3 personalitzada per a cadascun d&#8217;ells. Momentum AM es compromet a prestar un servei professional i de qualitat que satisfaci les expectatives i interessos de cada Client. No obstant aix\u00f2, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7591,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","inline_featured_image":false,"footnotes":""},"class_list":["post-7595","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/momentum.lu\/ca\/wp-json\/wp\/v2\/pages\/7595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/momentum.lu\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/momentum.lu\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/momentum.lu\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/momentum.lu\/ca\/wp-json\/wp\/v2\/comments?post=7595"}],"version-history":[{"count":11,"href":"https:\/\/momentum.lu\/ca\/wp-json\/wp\/v2\/pages\/7595\/revisions"}],"predecessor-version":[{"id":8273,"href":"https:\/\/momentum.lu\/ca\/wp-json\/wp\/v2\/pages\/7595\/revisions\/8273"}],"up":[{"embeddable":true,"href":"https:\/\/momentum.lu\/ca\/wp-json\/wp\/v2\/pages\/7591"}],"wp:attachment":[{"href":"https:\/\/momentum.lu\/ca\/wp-json\/wp\/v2\/media?parent=7595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}